These are the terms and conditions on which coucoufood.com ("Coucou Enterprises Ltd.") supply products to you, whether in store or by phone, via our websites (www.coucoufood.com) and via our mobile, tablet or other applications (our "Sites").
Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.
By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.
If you have any questions relating to these terms and conditions please contact Coucou Food using our Contact Form before you place an order.
Our Sites are operated by Coucou Enterprises Limited ("we", "our" or "us"). We are registered in England and Wales under company number 08711826 at Chantry Lodge, Pyecombe Street Pyecombe, Brighton, BN45 7EE. You can contact us using our Contact Form.
Subject to minimum delivery spends, Stores offer a delivery service to certain prescribed areas of Brighton and Hove to ensure that our products are at their best when they reach your door. If you live outside a prescribed delivery area, you will not be able to have our products delivered to your door although you may collect any products you order from your chosen Store.
For the safety of our drivers, a driver will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels.
Our drivers carry less than £15 cash
We reserve the right to refuse to serve any customer that abuses our staff or premises.
You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.
If you place an order via our Sites, you will be presented with confirmation on your screen that your order has been received and accepted by our stores.
You will also receive a confirmation email. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order. Please also ensure that, where you have placed an order for collection, you have ordered from the correct Store.
If you place an order in a Store, your contract will be formed when you receive your receipt of purchase.
Minimum order spent and extra delivery charge for different areas may apply considering how far you are from our stores.
Substitutions may not always be possible during busy times in store.
Prices are subject to change without notice.
In times of offers, any offer may be revised or withdrawn at any time without notice.
Customers picking up their order from our stores are responsible for checking all ordered items have been picked up.
We cannot be responsible for any items claimed to be missing once the customer leaves our stores.
Customers receiving deliveries are responsible for checking all ordered items have been delivered by the driver
We cannot be responsible for any items claimed to be missing once the driver has left your premise
Replacement of any missing items will be at the sole discretion of the store managers and their decision is binding and final
All products are subject to availability. In most cases, our stores will offer an alternative for any out-of-stock item.
We do have a number of options available for vegetarians which are indicated on our menus. We also have procedures in place for making pizzas that are suitable for vegetarians however please note that we do not have a dedicated preparation or cooking area in our stores for vegetarian food. If you are a vegetarian please inform our staff who will do their best to ensure that any risk of cross-contamination with your order is minimised.
Great care is taken in the preparation of all our products, however, we cannot guarantee that all bones from meat products have been removed and some may remain. Olives may contain stones.
Some products may have been previously frozen.
Our pizzas are handmade to order with fresh dough. The images of our products contained on our menus and Sites are for illustrative purposes only. Although we try our hardest to be consistent, at times, the size of the bases can vary and products you order may vary slightly from those images and the menu description.
Gluten free pizzas are available on an 11" base only.
We do not use nuts in our products, however, some ingredients are produced in factories that handle nuts and some ice creams and cakes contain nuts. For full ingredient lists, nutritional and allergen information please Contact Us before you place an order.
Stores are busy working environments and there is a risk of cross-contamination between toppings. If you have an allergy we kindly ask that you do not order online. Instead, please telephone your chosen Store and inform our staff at the Store directly in full of your allergies.
As most of our sauces are homemade with our own recipes, please Contact Us before you place an order, if you might be allergic to any particular ingredient.
Although we provide Gluten Free pizza base and take care to wipe our work tops and our oven off the flour, there is still the possibility of any remained flour in the working environment.
We CANNOT GUARANTEE 100% alergen free products
We strive to maintain our excellent reputation for on-time delivery. However, unfortunately, things do not always go to plan and factors such as the weather and traffic conditions may occasionally prevent us from achieving this.
Our stores will do their best to fulfil your order in accordance with the date and time confirmed to you at the time of your order.
We strive to deliver all orders within 45 minutes to one hour of order confirmation.
If your order is for delivery and you have requested delivery 'asap', our stores will do their best to fulfil your order within a reasonable time of your confirmation email, taking into account the volume of orders and circumstances facing the store at the time.
You have the right to cancel an order by telephoning the relevant Store up until either a reasonable time prior to any food being used to start preparing your order.
If you wish to cancel an order after food has been used to start preparing it, you may, at the store's sole discretion, be charged the full price of the order and no refund will be due to you.
Please note that for hygene reasons, we cannot accept any food returned after leaving the store or cancel the order once the food preparation has begun.
In the unfortunate circumstance that the store needs to cancel your order after it has been accepted, the store will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase.
Prices are as quoted on our menus, Sites and in store and may change from time to time, although changes will not affect orders already placed (unless due to a technical error). Prices include VAT. Each store will typically verify prices as part of the order process and its decision in relation to pricing is final and binding.
The price applicable for a 'Half and Half' pizza using standard menu toppings are based on the most expensive half.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim.
However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you and us at the time of your purchase.
We only supply products for private and business use. You agree not to use any product for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit our liability for:
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Sites, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Sites. For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
p>If you wish to contact us at any time, you should contact us using our Contact Form.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a "Force Majeure Event").
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond both our reasonable control and the reasonable control of us and includes in particular (without limitation) the following:
If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we waive a default by you, this will only be done in writing, and will not mean that we will automatically waive any later default by you.
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
We may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.
These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you, and us, whether oral or in writing.
We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.
No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.
Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.